FAQ & Contact

Landlord

You are a landlord at Pension.de and have questions regarding your listing

Worker / Room Seekers

You are looking for an accommodation and have questions about our portal

First Aid for Common Problems

Here you will find quick answers and suggestions for troubleshooting common questions of tenants and landlords.

 1. How do I contact the landlord? 2. I forgot my password / How can I log in? 3. Why are my pictures not displayed after uploading? 

How do I contact the landlord?

You can generally contact the landlord by phone or the integrated booking request form on the detailed page of the listing. By using the booking request form, the room seeker has the possibility to ask for a non-binding request with detailed information about the stay. The landlord receives the request via E-Mail and can also review it in the personal customer area under requests.

I forgot my password / How can I log in?

You only need your e-mail address or customer number when logging in, as well as a system-generated login code, which will then be sent to your e-mail address. The previous password is no longer required. Important! Our staff will NEVER ask you for a password or login code. Do not pass on this information to third parties.

Why are my pictures not displayed after uploading?

All changes need around 15 minutes after saving to appear online. If the pictures are still not displayed, please contact our customer support team.