Landlord FAQs

 1. What are the advantages of renting through Pension.de? 2. How does the search on Pension.de work? 3. Registration of your Rental 4. Making changes to your Listing 5. Increase Visibility 6. Competition Evaluation 7. Booking Requests 8. Account and Billing Information 9. Contractual Information 10. Reverse-Charge Procedure 

1. What are the advantages of renting through Pension.de?

The room rental portal Pension.de was founded in the 1990s and was taken over by Passion 4 Gästezimmer GmbH in 2017. Since then, we are bringing room seekers and landlords more efficiently together.
Holidaymakers, tourists and holiday guests will find a suitable accommodation on Pension.de. Because of many years of experience on the German market we are enjoying growing popularity and have around 4 milion visits on both our room rental portals every year. With the extended presentation on our affiliate portal Monteurzimmer.de, you can reach a different target group and thus have a higher chance of possible bookings.
We guarantee you a stable price system with no hidden costs.
Compared to other room rental portals, you do not pay a commission on Pension.de. This way you can set up your rental cheaply and successfully and only pay the costs for the chosen package.
Our website is optimized for all devices and automatically adapts to your device - room seekers can easily find the right accommodation while on the move using their smartphone, tablet or laptop. We also offer our website in English. Room seekers and property manager therefore have no problems using our portal. Registering your accommodation on our room rental portal is very simple and quick.

2. How does the search on Pension.de work?

At Pension.de you have the possibility to search for zip codes, quarterts, cities, districts, regions and states. When entering a city into the search field e.g. Berlin, all listings in the list view will be displayed according to their package (Platinum, Gold, Silver, Bronze).
Using the filter "Sort by" you get the result by default rotated when searching for e.g. Berlin. That means that all listings of the same package in the city itself are listed in random order and then followed by all listings in the surrounding of 30 km sorted after their package. You also have the option to narrow or expand the radius via the filter settings. There are a total of four filter setting options for changing the radius.

Radius	City	Quarter	Zip Code
Search in city/zip code	only accommodations in city	-	only accommodations in zip code area
Search in close results	Within 10 km of your search query	Within 5 km km of your search query (default)	Within 5 km km of your search query
Search in extended results	Within 30 km of your search query (default)	Within 10 km of your search query	Within 10 km of your search query (default)
Search in further extended results	Within 40 km of your search query	Within 20 km of your search query	Within 20 km of your search query

When searching for districts, regions and states the search result for the whole area is displayed in random order. Every 15 minutes the search result is being updated and all listings are constantly changing their position. Learn more about the search and get comprehensive information.

If available, the Top-Entries are positioned above the regular list view. They are limited to eight slots and constantly rotate. The search result is also displayed in the map search. Here the total number of all listings is summarzized. The further you zoom into the map, the more precise is the location of the accommodation.

Room seekers can also have the search result listed according to the distance to the geographical center, the price (lowest first) or the maximum number of people. Additionally you can also filter by equipment features. To reserve several listing, you can put them on your personal watch list. To do so, click on the detailed page of the listing below the gallery on the right hand side or directly onto the star symbol in the list view.

As the owner of the room rental portal Pension.de we are not leasing or mediating but only serve as an interface between room seekers and workers. In addition to the website Pension.de, we are also in charge of another room rental portal Monteurzimmer.de. By expanding your listing to our affiliate portal, you will reach more people and therefore have more chances of booking requests. You can easily mirror your listing from Pension.de to Monteurzimmer.de at any time.

3. Registration of your Rental

3.1. How do I register my rental at Pension.de?

Click onto the button "list your property" on the top right. Then you will see a table that provides an overview of all packages and their scope of services. First step, decide on the package. Second step, fill in your billing and contact address. Futhermore, there is also the option to display the booked package at Pension.de on our affiliate portal Monteurzimmer.de. After checking your details, confirm the order by clicking on "buy". Third step, fill in all information about your rental and save everything afterwards. Please make sure that all mandatory information is filled in so all details can be saved successfully. Your newly created listing will be checked by our customer support team within one working day and then published. In addition, an appealing and fully completed profile is very essential. Helpful tips can be found in our competition evaluation

3.2. Which packages are there and how do they differ?

On our room rental portal Pension.de we offer the following packages to present your rental: Platinum, Gold, Silver and Bronze. Additionally to a Silver, Gold or Platinum Entry you can book a Top-Entry for a search level of your choice.
Basically the packages differ in their order in the search results and various functions that are only available for higher value packages. In regions with more than 50 listings, we recommend the Platinum Entry for an ideal presentation of your accommodation.

3.3. How much does it cost to register at Pension.de?

Profile & Prices.

3.4. Entry Creation Guidelines

In order to guarantee all landlords a fair competition and to keep the portal clear for room seekers, there are certain guidelines that must be observed. When creating your listing, please note the following:

4. Making changes to your Listing

4.1. How do I edit my listing?

Changes can be made at any time independently and free of charge in the customer area. To do so, you need your access data to login. Under Edit Entry you can open your listing and edit it. All changes are online within 15 minutes after saving. Find more information about it in our Video.

4.2. How do I add pictures?

Pictures can also be added under "Edit Entry" in your Customer Area. It is important that all pictures are uploaded in JPEG or PNG format and do not exceed a maximum size of 5 megabytes. Pictures in landscape mode are suitable as panoramic pictures and make your profile look more appealing. A short description can be made under each uploaded image. Define your cover picture which can be chosen below the description. Additionally the cover picture will be displayed as panoramic picture in your entry. Pay attention to high quality and visually appealing images.

4.3. I forgot my password / How can I log in?

You only need your e-mail address or customer number when logging in, as well as a system-generated login code, which will then be sent to your e-mail address. The previous password is no longer required. Important! Our staff will NEVER ask you for a password or login code. Do not pass on this information to third parties.

4.4. How do I upgrade my listing?

You can upgrade your listing independently at any time in your customer area. To do so, you need your access data to login and click on the tab Upgrade Entry in the overview. Chose the desired package and click on buy. The listing will be online within 15 minutes after being saved. After upgrading, a new contract period is generated for 12 months. Previous payments will be calculated accurate to the day.

4.5. How do I add further listing?

If you want to advertise more accommodations on Pension.de, you can register them in your customer area under Add new rental. Choose your desired package and fill in all relevant information about your accommodation.

4.6. Can I indicate more than one billing address?

As of right now, it is not possible to create multiple listings with different billing addresses under one profile. If you want to create several listings with different billing addresses, you have to create a separate profile for each listing. To do so, you need a different E-Mail address for each listing.

5. Increase Visibility

5.1. What is a Top Entry and how do I book it?

A Top Entry is an additional booking that can only be booked with a Silver, Gold or Platinum Entry. There are different search levels to book Top Entries for: zip code areas, quarters, cities, districts, regions and states. With a Gold or Platinum entry, you are able to book Top Entries for every search level. With a Silver entry you can book Top Entries for all search levels but cities. Your regular listing will additionally be displayed above the list view for the specific search level for the selected duration. The number of Top Entries for each search level is limited to 8 slots. In your customer area you can click on the tab “Book a Top Entry” and book one or more Top Entries. The Top Entry is automatically extended by the selected duration period if no cancellation is received. Your existing Silver, Gold or Platinum entry is still presented in the regular list and map view and is also shown at the very top for the selected search level. Find more information about the Top Entry in our Top Entry video

Buy three, pay two! When booking three Top Entries, you will receive the cheapest Top Entry for the selected periof free of charge. When extending the contract, it will be invoiced regurlarly. The 3 for 2 promotion is not valid in combination with a waiting list spot.

Prices of Top Entries are driven by competition and demand and vary by search level and position.

Duration: 1-12 months Discounts:

3-5 months: -5%

6-11 months: -10%

12 months: -15%

5.2. Reservation of Top Entries

As soon as all eight Top Entries for a search level are fully booked, there is the possibility to make a binding reservation. To do so, select the desired duration period for your Top Entry. As soon as there are free capacities available, the reservation will be booked bindingly for the selected duration perios and you will be informed by E-Mail. A revocation of the reservation has to be sent to us within 14 days after the reservation was made.

6. Competition Evaluation

6.1. What is Competition Evaluation?

In your competition evaluation you receive an overview of all activities of all landlords in your area. Click on competition and select the listing to be analized. You will then see an overview of all packages in an area of 30 km to your rental. Under activities in your area you can see e.g. which landlord upgraded his/her package in the last days/weeks and how high the competitive situation is. In addition, the completeness score based on percentages shows you how well your listing is filled out and which information can be improved in order to have a more appealing profile.

6.2. How can I improve my listing?

The competition evaluation gives you an overview of the completeness of your profile. You can only reach 100% with the highest package when it is completely filled out. All accommodation information and the full number of images must be uploaded. A high quality profile with inviting pictures leaves a good impression on room seekers and helps to increase booking requests. To improve the visibility in your entry, you can upgrade your package in the first step. Based on the competition in your area, we will give you a recommendation about the right package for your area. In the second step, you have the possibility to inrease your visibility by mirroring your listing to our affiliate portal Monteurzimmer.de or by booking a Top Entry.

7. Booking Requests

7.1. How do I receive booking requests?

You can receive booking requests via phone, E-Mail or the integrated booking request form on the detailed page of the listing. Bye using the integrated booking request form, the room seeker has the option to make a non binding request with information about their stay. The landlord receives an E-Mail of the request and can also review it in the customer area by clicking the tab "Requests".

7.2. What are awards?

Guests have the opportunity to reward your accommodation with awards up to 12 months after their stay. Received awards can increase the interest of potential tenants and therefore generate more booking requests. Awards are availaible for all Silver, Gold and Platinum listings provided that the booking request form is active.

7.3. How do I request awards from guests?

In your customer area you have the possibility to ask former tenants for awards. Go to "Requests" and click on the button "Request feedback" on the right hand side of each request. The tenant receives an automated E-Mail with the explanation on how to reward.

8. Account and Billing Information

8.1. How do I subscribe or unsubscibe the newsletter?

On the right hand side in the customer area you will find the tab Account. Here you can either subscribe or unsubscribe. In addition, there is also the option to click on "unsubscribe" at the bottom of every newsletter.

8.2. Where do I change my billing address?

Login with your access data and open the tab Account in your customer area. Here you can see the current billing and contact address. It can be changed independently at any time and is updated immediately after saving.

8.3. Which payment methods are there?

At Pension.de you can choose between the following payment methods:

Payment by invoice: when paying by invoice, you will receive your invoice by post or E-Mail. The invoice amount is due by bank transfer within 14 days of receipt of the invoice.

Payment by direct debit: when paying by direct debit, the current invoice amount will be debited from your deposited account no earlier than 5 days after receiving the invoice. Please note that the debit can only be made after approval for the SEPA direct debit mandate under the tab "Account". If you do not give your consent, you will automatically receive an invoice for the transfer.

8.4. What is the service and duration rate on my invoice?

The total invoice amount is divided into a service rate and a duration rate. The service rate represents the contractual service in the beginning of each duration and will be posted within one month. The duration rate includes the presentation of the booked package on our website for the whole duration of the contract and will be posted over 12 months. Both are integral parts of an invoice and are due again and again on renewal.

8.5. "I have received a warning - what now?"

When paying by invoice, you must pay the open invoice amount by bank transfer within 14 days of receiving the invoice. If the invoice amount is not received into our account, you will go through our postal reminder system (payment reminder, warning, debt collection) until your customer profile is deactivated. You will always be informed of all dunning levels by post mail. Please note: the automated process can lead to overlaps between incoming payments and open claims. If you have already paid, please consider the notifications as irrelevant.

8.6. "I am a customer from other EU countries or Switzerland - what do I have to keep in mind?"

As a customer from other EU countries or Switzerland, there is not much to consider. Choose the country of your billing address in the dropdown for country while purchasing and indicate your turnover tax, if possible. If you indicate your turnover tax ID, we assume that you are a client outside of Germany and issue the invoice after § 13b UStG according to the VAT reserve procedure. If you do not provide any information on the turnover tax ID, you will receive the invoice plus VAT applicable in Germany.

9. Contractual Information

9.1. How long is the duration of the contract?

When creating a fee based listing, you conclude a contract over 3 or 12 months where 3 months can only be selected for a Platinum listing. A Bronze listing is permanently free of charge and therefore has no contract period.

9.2. What is the notice period?

a fee based listing (Silver, Gold, Platinum) has to be cancelled at least 4 weeks before the end of the contract. The termination of the contract can be submitted in written by E-Mail, post or by telephone to Monteurzimmer.de. After receiving the confirmation of your cancellation, you will get an E-Mail with a link asking you to state your reason for cancellation. We highly appreciate your answer to continuously improve our service. You will receive a confirmation from us for each cancellation made. If you do not receive it, please contact our customer support team.
Top Entries with a contract period of 1 to 3 months must be cancelled at least 1 week before the contract terminates. Top Entries with a duration of 4 to 12 months, the notice period is 4 weeks.

9.3. Do I get money back if I claim premature termination?

A 12 months contract is automatically concluded by creating or renewing the contract. Therefore we cannot refund you any money on premature termination.

10. Reverse-Charge Procedure

10.1. When does the reverse charge procedure apply?

The reverse charge procedure is used for cross-border services. The recipient of the service must be an enterprise or a legal person and therefore in possession of a VAT identification number.

10.2. How does an invoice look like according to the reverse charge procedure?

Under the reverse charge procedure, the company may not show the sales tax on the invoice to the customer. The customer therefore only receives a net invoice. According to Section 14a (5) of the German Turnover Tax Act (UStG), an invoice that falls under the reverse charge procedure must be marked with a corresponding note to this effect, e.g. Tax liability of the recipient of the service.

10.3. How to pay the sales tax?

The customer is liable for the tax. The recipient of the service abroad must therefore pay the VAT to the relevant tax office independently. The VAT paid is claimed by the foreign service recipient as input tax.

You are a landlord at Pension.de and have questions regarding your listing